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Frequently Asked Questions
SHOPPING INFORMATION
Will the ECU I buy be compatible with my vehicle?
For compatibility, check the part number, vehicle make and model, model year, engine code and a photo of your current ECU. Two ECUs that look the same can have different software or hardware. If you are not sure, contact us before ordering. Answers to the most frequently asked questions about car ECUs, compatibility, shipping and warranty.
How soon are products shipped?
In-stock products are usually prepared for shipping within a short time. Shipping time may vary depending on order volume, the product inspection process and the delivery address.
What happens after I place an order?
Once your order is received, the product and payment are verified. If necessary, we may contact you to confirm compatibility. Once the product is prepared, it is handed over to the shipping company.
Can I get an invoice for my order?
Yes, an invoice can be issued for your orders. To ensure your billing details are correct, please enter all the required information completely when ordering.
PRODUCT AND COMPATIBILITY INFO
Is coding required when replacing an engine ECU?
On some vehicles, coding, cloning or immobilizer pairing may be required after replacing the engine ECU. This depends on the vehicle make and model and the type of ECU used. We recommend getting technical support before ordering.
What should I look out for when buying an ABS, airbag or body control module?
First, check the reference number on your current part. In modules such as ABS modules, airbag modules, body control modules, BCM, BSI and UCH, the same housing may contain different software and hardware.
What should I do if I buy the wrong or an incompatible product?
Since compatibility is critical for electronic ECUs, the part number should be checked before ordering. In the case of a wrong product, the condition of the product, whether it has been installed and the return/exchange conditions are evaluated.
Can I change or cancel my order?
You can send us your change or cancellation request before your order is shipped. If the product has already been prepared, specially processed or handed over to the shipping company, the request is evaluated based on the product's status.
How can I track my shipment?
Once your order has been shipped, the tracking information may be sent to you. You can use it to track the delivery status of your product.
